Abstract

Innovation is seen as a necessity because it can solve the problem of bureaucratic pathology, improve the quality of public services, maximize the potential of the apparatus, and restore public trust. Innovation is also influenced by the rapid development of information technology. This study aims to analyze the innovations carried out by Kota Bekasi and Kabupaten Gresik which have a purposeto realize an idea or creative thinking, which is related to technology as a breakthrough to facilitate performance. This study uses a qualitative approach with a descriptive type of research that aims to find out more deeply the facts about innovation.The population in this study are cities that have made innovations related to public services, while the samples in this study are innovations made by Bekasi City and Gresik City. This research shows that Kota Bekasi and Kabupaten Gresik  succeeded in creating in innovations in the field of public services, where in these two cities have created an idea or creative thinking, which is related to technology as a breakthrough to facilitate performance. The results of the innovation of the SIAP PPDB Online Service in Bekasi City, including Without Installation & Cloud-Based, Multi Platform & Multi Access, Responsive Design, Multi Registration Flow Model, Multi Line Selection, Real Time Process, so it can manage prospective student data automatically. and immediately every time starting from the registration process, selection to announcement of results. Meanwhile, the results of the e-Planning Application in Gresik Regency have the objective of implementing planning using Web-based information technology that is integrated and user friendly, aligning / integrating medium-term strategic planning into annual planning, mapping program proposals and activities from DPRD, Leadership Elements. and planning documents that have been determined, compiling a budget work plan quickly and accurately, and integrating planning, budget execution, through to monitoring and evaluation.